Door2 Privacy Policy

This Website under the domain name door2.com.au is owned and operated by Door2 Pty Ltd. For the purposes of this policy, “we “or “us” or “our” means Door2 Pty Ltd.

Purpose of this policy

Your privacy is very important to us. We always endeavour to protect your Personal Information. We are very careful about how we collect, use and share your Personal Information. This policy outlines, why we collect Personal Information, who we share that Personal Information with and how you can access and correct the Personal Information we hold.

When we collect this information, we comply with the rules set out in the Privacy Act 1988 (Cth). Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

Collecting information

This website is hosted by Squarespace. Squarespace collects personal data to power our site analytics when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Why do we collect information?

All information collected by Us is essential for the sole purpose of providing our services to you, our clients and for marketing. We collect personal information to: deliver and improve the services that we offer you, complete transactions with you, provide offers and promotions, do market research, work with service providers, maintain and update our records and generally give you an excellent customer experience.

Who

We may exchange your Personal Information with other service providers that help us provide our services including mail, promotional, customer relationship management and banking. We may otherwise use or disclose your Personal Information with your consent (or if we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure) or where required or authorised by law, which may include emergency situations and assisting law enforcement agencies.

What

We may collect the following information:

  • name, postal address and contact details (including phone number and email address)

  • age, date of birth and other information provided through forms on our website

  • device type

  • any other information provided by you to us via our Website or our online presence.

Sensitive Information

‘Sensitive information’ is a sub-set of personal information and includes information or opinions about your racial or ethnic origin, political opinions, memberships, religious beliefs, sexual orientation, health or criminal record.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained

  • For a secondary purpose that is directly related to the primary purpose

  • With your consent, or where required or authorised by law.

Data Security

We take reasonable steps to make sure your Personal Information is secure and safe from misuse or unauthorised access. Your data will be stored on our password protected systems. We aim to protect your Personal Information from loss, unauthorised access, use, modification or disclosure, and against other misuse. While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.

Quality of Personal Information

We take reasonable steps to ensure that the Personal Information we collect is accurate, up- to-date, and complete. This may include correcting your Personal Information where it is appropriate to do so. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Accessing and correcting your Personal Information

You have a right to access Personal Information we hold about you. A small administrative fee may be payable for the provision of information. You also have a right under the Privacy Act to request corrections to any Personal Information that we hold about you if you think the information is inaccurate, out-of-date, incomplete, irrelevant or misleading. To do so, contact us using the details below. We can decline access to, or correction of, Personal Information under circumstances set out in the Privacy Act. This includes situations where we are authorised or required to refuse access. Generally, where we refuse to give you access, we will give you written notice of the reasons for refusal. In order to protect your Personal Information, we may need to verify your identity before providing you with your personal information. We will deal with all requests for access to Personal Information within a reasonable timeframe.

Links to Other Websites

Our website may contain links to other party’s websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Policy Updates

This policy is subject to change and is available via our Website. We may modify this policy at any time, in our sole discretion and all modifications will be effective upon posting on our Website.

Requests and Complaints

To make an enquiry/complaint about our compliance with the APPs, our privacy policy, or to access or correct the personal information we hold about you, contact us: help@door2.com.au We will respond to your request or complaint promptly if you provide your contact details. We take all complaints seriously and are committed to a quick and fair resolution. We will not take the fact that you have made a complaint into consideration when we perform any of our other functions or activities.

You may also make a complaint to the Office of the Australian Information Commissioner (OAIC). If you do so, the OAIC may recommend that you try to resolve your complaint directly with us in the first instance. The OAIC can be contacted on 1300 363 992 or via the Office of the Australian Information Commissioner website. The website also contains further information about making complaints relating to privacy.